To equip learners with the confidence, skills, knowledge and understanding to enter customer service focussed workplaces.
Course objectives and learning outcomes
The course will
- Equip learners with customer service skills.
By the end of the course the successful candidate will be able to:
- Understand the role and responsibilities of the customer service job role
- Be able to deal with customer queries
- Handle telephone calls
- Understand the importance of appearance and behaviour.
The learners will complete a portfolio of work which will be assessed
City and Guilds Introduction to Customer Service, Entry Level Certificate